Privacy Policy

Introduction

Last updated: December 2024

Welcome to Doomforge XX Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, stay at our hotel, or use our services. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Passport or identification information for international guests
• Payment card information and billing details
• Reservation and stay history
• Preferences for room type, amenities, and services
• Emergency contact information
• Special requests or accessibility needs

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie and tracking technology data

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process reservations, provide accommodation services, and fulfill your requests
• Communication: To communicate with you about your reservations, respond to inquiries, and provide customer support
• Payment Processing: To process payments and prevent fraudulent transactions
• Personalization: To customize your experience and provide personalized recommendations
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Safety and Security: To ensure the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and maintenance
• Marketing and advertising services
• Customer support and communication
• Data analysis and business intelligence

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government investigations or regulatory requirements
• Protection of our rights, property, or safety
• Emergency situations involving public safety

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security audits and assessments
• Employee training on data protection
• Access controls and authentication systems
• Regular backup and recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

• The nature of the personal information
• Legal and regulatory requirements
• Business and operational needs
• Your consent and preferences

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes through email or website notices
• Obtain your consent for material changes where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.